The surgery is a dispensing practice. Most of our patients can obtain their medication from the surgery itself. Prescriptions may be requested in person, by post, fax or by telephoning 01205 480237. You can also order repeat prescriptions at any time using our on-line request system available via the link at the top of this page.
Our telephone lines are very busy in the morning so please try to order after 10:00 if possible.
Please give us two full working days notice for routine repeats. This is to allow time for any queries to be resolved and deliveries to be received from our suppliers.
To reduce waste, please only order what you need. Every month we have a quantity of medication returned to us that cannot be re-used and must be thrown away.
To avoid confusion about when your prescriptions will routinely be ready for collection, please refer to the information below:
Monday before 16:00
Wednesday after 16:00
Tuesday before 16:00
Thursday after 16:00
Wednesday before 16:00
Friday after 16:00
Thursday before 16:00
Monday after 16:00
Friday before 16:00
Tuesday after 16:00
Orders received after 16:00 on any day will roll over onto the next day's workload.
We realise that occasionally patients forget to order in time or lose their medication and in these circumstances the dispensers will do their best to help you but please try to keep this to a minimum as it disrupts the workflow in the dispensary.
Medication can be collected and the dispensers are available between 08:30 and 18:15 Monday to Friday (except Thursday 16:30).
Arrangements can be made to send prescriptions to Sibsey, New Leake and New Bolingbroke Post Offices, who make a small charge for this extra service.
If you require medicines urgently when the surgery is closed please contact NHS Direct on 111.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.