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Did Not Attend (DNA)

The vast majority of our patients attend their appointments or let us know if they cannot attend or no longer need them. We really appreciate this as it means we can free those appointments up to be used by other patients.

However, a small but significant number of patients miss their appointments without cancelling them. This means the doctor or nurse is waiting for the patient to arrive, when they could have been seeing another patient.

Please help us to help you by contacting us if you cannot attend.

If you repeatedly fail to attend appointments, you may be removed from the practice list and may be required to find an alternative doctor.

If you cannot attend your appointments for any reason. please let us know within 24 hours of your appointment or as soon as possible so that we can offer the appointment to someone else.

Latest DNA Statistics:

In July 2018 there were 107 pre-booked appointments that patients did not attend. This has been broken down to:

  • 39 GP appointments
  • 23 Nurse appointments
  • 18 Health Care Assistant appointments
  • 26 Phlebotomy appointments

 Equates to 23 hours lost/wasted clinical time.

 
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